Ctk999 Privacy Policy — Your Data, Our Responsibility

1 Introduction

Ctk999 (https://ctk999.win) is a trusted online gaming and Sports Betting platform in Bangladesh. Our Privacy Policy explains what information we collect when you use our website or app, how that information is used, and how it is kept secure.

This Privacy Policy applies to all ctk999 services — including the website, mobile app, Live Casino, Sports Betting, slots, and all other gaming activities. By using our platform, you agree to this Privacy Policy.

We make no compromises on data protection. ctk999's Privacy Policy is built in line with international data protection standards to ensure the highest level of security for our users.

2 What Information We Collect

Ctk999 collects two types of information — what you provide directly and what is collected automatically while you use the platform.

Information you provide directly:

• Full Name (as per National ID)
• Date of Birth & Age Verification Details
• Mobile Number & Email Address
• Postal Address in Bangladesh
• Payment Details (bKash/Nagad/Rocket number, bank account)
• Identity Verification Documents (NID, Passport, or Driving License)
• Information provided when contacting our support team

Automatically Collected Information:

• IP address and device information (browser, operating system)
• Login time, session duration, and activity logs
• Gaming History (Bets, Wins, Losses)
• Transaction History (Deposits & Withdrawals)
• Cookies and tracking data (details below)

3 Use of Data

Ctk999 uses the information it collects for the purposes listed below. The legal basis for each purpose is clearly stated:

Where your consent is required before we use your information for any purpose, it will be obtained separately and you may withdraw it at any time.

4 Data Sharing & Disclosure

Ctk999 never sells your personal data to third parties. However, we may share certain information in the following specific circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or your bank to complete payment transactions.
• Identity Verification Services: Document details may be shared with approved third-party KYC verification services.
• Gaming Software Provider: Limited data required to operate Live Casino or slots.
• Legal Authorities: In response to lawful requests from regulatory authorities or law enforcement agencies under Bangladesh law.
• Business Transfer: In the event of a business merger or acquisition, you will be notified in advance.

5 Cookie Policy

Ctk999 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Maintaining login sessions and ensuring security — these cannot be disabled.
• Performance Cookies: Used to remember your preferences (language, layout).
• Analytics Cookies: Helps us understand which sections of the site are used most.
• Marketing Cookies: To show you relevant ads and offers — you can opt out of these at any time.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some platform features.

6 Data Security

Ctk999 uses industry-leading technology to protect your information. Our security measures include:

• 256-Bit SSL Encryption: All data transfers are protected with industry-leading encryption.
• Firewall Protection: Multi-layer firewall protection to block unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Restricted Access: Only authorized personnel have access to your information.
• Data Masking: Partial masking technology is applied to all stored payment information.

7 Your Rights

You have full control over your own data. ctk999 upholds the following rights:

• Right to Access: Submit a request if you would like to know what information we hold about you.
• Right to Rectification: You can request that any incorrect or outdated information be corrected.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Portability: You may request a copy of your data in a standard, portable format.
• Right to Object: You can object to your data being used for specific purposes.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

Contact our support team to exercise any of these rights. We will respond to your request within 30 days.

8 Data Retention Period

Ctk999 does not retain your information longer than necessary. Specific retention periods are set for different types of data:

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be used to identify you.

9 Minor Protection

Ctk999 strictly does not provide services to anyone under 18. Our platform is not intended for minors, and we do not knowingly collect their information.

If we become aware that a minor's data is present in our systems, we will immediately delete that data and close the associated account.

10 Policy Updates

Ctk999 may update this Privacy Policy when necessary. In the event of changes:

• The last updated date on this page will be changed accordingly.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes indicates acceptance of the updated policy.

Previous versions of our Privacy Policy are kept on file for your reference. You may request an older version through our support team.

11 Contact

For any privacy-related questions, complaints, or requests, please reach out to our dedicated Privacy Team:

We aim to respond to your request within 30 days of receipt. For complex cases, it may take longer, but you will be notified in advance.